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COVID-19 Precautionary Measures

This page will be updated as new information is available. We thank you for your understanding and support as we protect the health of our residents, clients and staff.

March 27, 2020 update

Letter from Ingleside President & CEO

Dear Ingleside Family,

In the past couple of weeks, our world has taken on a new form. Moments like these bring out the unified strength of our Ingleside family even in the most demanding times. As Mattie Stepanek so eloquently said, "Unity is strength ... when there is teamwork and collaboration, wonderful things can be achieved."

As we continue to work together through this ever-changing situation, we thank everyone for their support and understanding as we remain proactive in maintaining the health and well-being of our entire Ingleside family. I am so grateful for our dedicated and caring staff and want to extend to them my sincerest appreciation for continuing to provide exceptional care for all our residents and clients.

For the health and safety of our beloved residents, clients, staff and greater community we are continuing to adhere to strict guidelines from the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid, and state-specific health departments.

We will continue to share updates, though in the meantime, please do not hesitate to visit our website for additional information and, we have community-specific, designated hotline phone numbers and email addresses for questions from residents and families.

In closing, I want to share another quote from Mattie Stepanek, "We all have life storms, and when we get the rough times and we recover from them, we should celebrate that we got through it. No matter how bad it may seem, there's always something beautiful that you can find." I see the beauty in all of you, our Ingleside family. Together we will get through this.

With gratitude,
Lynn O'Connor
President and CEO, Ingleside

March 26, 2020 update

We understand that staying connected with family and friends is vitally important, and our community is adapting our life enrichment programs while following the latest Centers for Medicare and Medicaid Services (CMS), Centers for Disease Control (CDC) and local Health Department requirements related to the COVID-19 virus. We are continuing to develop and implement new initiatives to keep people connected and spirits lifted, such as:

  • Using iPads for video chatting/calls using FaceTime, Zoom, and Skype
  • Scheduling virtual group community meetings
  • Providing list of resources including free-access online lectures, concerts, and how to’s for technology

Please continue to visit this page for updates.

Coronavirus Hotline and Email for Ingleside Residents & Families

Each community has a telephone and email hotline to answer any questions residents and families may have regarding the procedures and policies in place addressing COVID-19. The hotline is manned by community staff Monday through Friday 9am through 5pm. If we are unable to answer your call, please leave a message and we will respond within 24 hours. For weekend coverage, both calls and emails will be responded to within 24 hours.

Ingleside at Rock Creek
Telephone Hotline: 202-534-1542
Email Hotline:

Westminster at Lake Ridge
Telephone Hotline: 703-357-9618
Email Hotline:

Ingleside at King Farm
Telephone Hotline: 240-499-0477
Email Hotline:

March 15, 2020 update:

We are grateful for everyone’s support and understanding as we continue to implement additional measures to minimize the risk of COVID-19 for each member of our communities. All of us at Ingleside will continue to work hard every single day to ensure the health and safety of our residents and staff.

We thank you for your patience, understanding and flexibility as we work through this ever-evolving situation. In the days and weeks ahead, we will provide updates on this webpage about our continued efforts to safeguard our community.

We’re monitoring COVID-19 closely: As part of our preparedness protocol, we have been closely monitoring and assessing the impact of COVID-19. As information from the Center for Disease Control (CDC), Center for Medicare and Medicaid Services (CMS), and World Health Organization (WHO) changes, and new guidelines are shared by local health agencies, Ingleside will continue to update our preventative measures in accordance with the guidance we receive.

We’re continuing to take actions to protect our residents and staff: Ingleside communities have implemented their pandemic plans and are following well-established procedures for ensuring continuity of service. This includes putting various processes and procedures in place that are designed to limit the spread of the virus.

Out of an abundance of caution and our commitment to protecting the health and safety of our community, effective immediately, we have implemented the measures described below.

Non‐essential visitors will not be allowed on campuses
We are following the latest guidance from the CDC, CMS and the local health agencies and we are only allowing visitors for “end of life situations or if they are essential for resident care.” Non-essential vendors and contractors, other than for emergency situations will not be permitted.

No deliveries will be made to resident apartments by outside vendors. All deliveries will be left at the concierge stations. Community staff will deliver the items to the resident’s door.

Social Distancing and Closing of Common Areas
Social distancing may be the most effective way for people who aren’t infected with the coronavirus to avoid getting it. But it does lead to some major changes in how we lead our lives and how social interactions occur.

We understand the importance of everyone’s emotional health and are striving to make sure people are feeling connected, while also following the safety guidelines from the CDC. 

We encourage family members and residents to stay connected through use of phone, email, facetime, skype, and other similar platforms.
The following will be revaluated on a regular basis as per the monitoring of jurisdictional and federal guidance.

  • Dining: To ensure effective social distancing, we have temporarily closed our community spaces including our dining areas. All meals are being provided to residents while dining areas are currently closed.
  • Programs & Services: Programs, religious services and transportation services have ceased operations to remain in alignment with ‘social distancing’.
  • Leaving the Campus: Because there may be infected individuals in the greater community, at this time, we discourage residents from leaving the campus, except for medically necessary reasons. All persons returning to the community will be screened for possible virus contact and have his or her temperature taken.

Updated Information - March 12, 2020

There is no higher priority to our entire Ingleside family than the safety of our residents and staff members. 

Per guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), the DC Department of Health, Virginia Department of Health (VDH), and the Maryland Department of Health (MDH) and as a preventative measure we will be not be allowing visitors to our communities as of March 12, 2020.  We are working closely with families for limited exceptions in certain situations. The CMS guidance states:
“Limiting means the individual should not be allowed to come into the facility, except for certain situations, such as end-of-life situations or when a visitor is essential for the resident’s emotional well-being and care.”

We are continuing to provide updates to our residents and staff, including the most recent CDC and World Health Organization information and prevention guidelines. Additionally, out of an abundance of caution, the communities have implemented the following:

Events and Excursions

  • Social distancing and limiting community programs to groups of 20 residents and staff.
  • All large group events have been suspended.
  • Postponement of events that included outside visitors.
  • Onsite marketing events have moved to online presentations.
  • Transportation services will cease operations effective Friday, 3/13/2020 to remain in alignment with ‘social distancing’.

Increased Cleaning Procedures

  • Cleaning in high traffic areas (i.e. doorknobs, handrails, tabletops, chairs).
  • Cleaning before and after resident gatherings including dining areas.
  • Sanitizer stations throughout community.

Staff protocols

  • Employees returning from a Level 3 risk identified countries as per the CDC will not be able to return to work until 14 days have passed following their reentry.
  • Any employee exhibiting respiratory symptoms and/or fever will not be permitted to work.
  • If an employee is not cleared to return to work, your community human resources team will take whatever steps we can to address the needs of the employee, while still protecting residents and staff.

March 13, 2020

Letter from Ingleside President & CEO

Dear Ingleside Family,

Caring for the health, well-being, and safety of residents, clients, and staff is Ingleside’s top priority and is rooted in Ingleside’s values. Out of an abundance of caution for the Ingleside family communities, Ingleside has implemented safeguards to minimize the risk of coronavirus (COVID-19) through education, prevention, screening, and assessment.  For residents, staff, and guests, our goal is to prevent and to mitigate the coronavirus.

The Ingleside family is being proactive by taking measures in an effort to keep residents and staff healthy.  As such, it is following the Centers for Disease Control’s (CDC) and local health departments’ guidance. Ingleside strives every day to provide exceptional services and care for everyone in our communities and will continue to monitor and adjust the preventative measures.  A coronavirus team is in place comprised of staff representatives from the three communities, Ingleside at Home, Westminster Ingleside Foundation, WING, and Ingleside HQ. 

We understand some of the measures implemented may seem restrictive.  Please know that we care and that your health, safety, and wellbeing is paramount.  The coronavirus team members will continue to share updates as together we weather this evolving situation.

In closing, we appreciate and value your continued trust and support.

With gratitude,

Lynn O'Connor
Ingleside President and CEO 

March 6, 2020

COVID-19 Precautions at Ingleside Communities

The Ingleside Family is being proactive by taking measures in an effort to keep residents, clients and staff healthy. 


 The well-being, health and safety of our residents, clients, and staff is always our top priority and Ingleside has proactively implemented additional precautions to minimize the risk of introducing coronavirus (COVID-19) into our communities through education and assessment. 

We are continuing to provide information to our residents, clients, staff, and visitors including Centers for Disease Control (CDC) and World Health Organization fact sheets and prevention guidelines. We will continue to monitor guidance directly from the CDC and local health departments and adjust policies and procedures as necessary.

Ingleside is committed to keeping residents, clients, staff and visitors healthy. We thank you for joining our efforts in keeping our communities infection-free.

We kindly request that you please postpone your visit, connect via telephone or video with loved ones if you have recently traveled to an area known to be affected by COVID-19, or if you are experiencing symptoms. If visiting our communities, we will ask if you have experienced a fever or respiratory symptoms in the last 24 hours. We also will ask if you have traveled recently.

We ask that you please follow our prevention guidelines:

  • Stay home when you are sick.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

For more information and resources:

Centers for Disease Control and Prevention
Maryland Department of Health
DC Health
Virginia Department of Health



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